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Returns & Refund Policy

Thank you for shopping at SBS Trade Sales Ltd.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and refunds.
The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us if you have changed your mind. If You are returning your item due to it being faulty or misdescribed then we will cover the cost of the return. Please see our Terms & Conditions for information or email us at [email protected]

You should send the Goods to the following address:

SBS Trade Sales Ltd
Old Orchard Barn
Lea Lane
Great Braxted
Essex
CM8 3ER

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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