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Terms & Conditions

OVERVIEW

This website is operated by SBS Trade Sales Ltd. Throughout the site, the terms “we”, “us” and “our” refer to SBS Trade Sales Ltd. SBS Trade Sales Ltd offers this website, including all information, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. GENERAL CONDITIONS

1.1 All content on the website belongs to SBS Trade Sales Ltd. This includes, but is not limited to, product images, logos, product videos and artwork. It is protected by intellectual property rights and unfair competition laws.

1.2 Except as expressly provided in this Content Agreement, no part of the Site and no Content may be modified, reproduced, published, or redistributed in any way without SBS Trade Sales Ltd’s express prior written consent.

1.3 SBS Trade Sales Ltd allows for access to and downloading of Data Sheets and various supporting certifications/documentation. SBS Trade Sales Ltd permits the use of these documents providing that you do not alter the information/language or present it as your own.

1.4 We reserve the right to refuse service to anyone for any reason at any time.

2. ACCOUNTS

2.1 Certain parts of our site require an Account in order to use them.

2.2 You may not create an Account if you are under 16 years of age.

2.3 You may not create an Account if you are not qualified to install our products. Accounts are created on a Trade Only basis and we reserve the right to delete your account without notice should you not meet our requirements.

2.4 When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up to date.

2.5 If you believe your account is being used without your permission, please contact us immediately. We will not be liable for any unauthorised use of your Account.

2.6 You must not use anyone else’s Account without the express permission of the user to whom the Account belongs.

2.7 All personal information provided in your Account will be collected, used and held in accordance with your rights and our obligations under the General Data Protection Regulations (GDPR).

2.8 If you wish to deactivate your Account, you may do so at any time. If you deactivate your Account, we will remove your information from our systems and will remove your user content from our Site. Deactivating your Account will also remove access to any areas of our site requiring an Account for access. For accounting purposes, your order information will remain in our database. If you wish to have this information deleted, please send a written request for a hard data delete to [email protected]

3. MODIFICATIONS TO THE SERVICE AND PRICES

3.1 Prices for our products are subject to change without notice.

3.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

3.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

4. PRICES, PRODUCTS AND SERVICES

4.1 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

4.2 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

4.3 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4.4 Certain content, products and services available via our service may include materials from third-parties.

4.5 All prices are exclusive of VAT. All prices are based on the quantity stated.

4.6 The receipt of an order acknowledgement is an agreement that you have read and confirmed the correct quantities and prices. We are not responsible for an input of incorrect part codes/quantities.

5. DELIVERY

5.1 We offer a next working day delivery service. This is subject to the following: ordering before 1pm, stock availability, courier availability and account status.

5.2 We are not responsible for delivery delays outside of our control.

6. ERRORS, INACCURACIES AND OMISSIONS

6.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

7. CLAIMS (DAMAGED GOODS AND/OR DELIVERY ERRORS)

7.1 Upon receipt of an SBS Trade Sales Ltd delivery it is expected that a thorough inspection of the goods is to be completed prior to informing of a delivery error or damage. In the event of a delivery error or shortage, our policy is to dispatch the missing goods on the following working day. We require notification of Order, Pricing or Delivery errors to be made up to 14 days after receipt of order.

7.2 We acknowledge that sometimes goods can be damaged in transit. We will ask for evidence, usually in picture form, to be sent to a member or the Sales Team prior to agreement of replacement.

8. WARRANTY

8.1 All of our products are covered by our 3 Year Warranty.

8.2 To claim on the Warranty you will need to contact us at [email protected] to go through the Warranty Procedure.

8.3 If your warranty claim is successful, you will be sent a replacement free of charge the next working day. You must return your faulty product to us and you will be sent a self-addressed, prepaid box to return your faulty product.

8.4 If we do not receive your faulty product within 30 days of receipt of your replacement then we reserve the right to charge you the full price of the replacement.

8.5 We will test the faulty product and if we find no fault or that damage has been caused by you then we reserve the right to charge you the full price of the replacement.

9. CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at [email protected]

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